FAQs

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FAQs2018-03-17T14:19:48+00:00
Do you use faux leather?2019-11-08T12:06:07+00:00

Absolutely not! We only use 100% genuine Italian leather on everything we manufacture.

Leather Samples
How do I get my samples refunded?2019-11-12T09:08:26+00:00

You will receive an email with a voucher to the value of your leather samples order. When you’re ready to place an order, just click the voucher in the email and it will be added to your cart. Leather samples cannot be purchased with the voucher.

How much is delivery?2019-11-08T11:59:23+00:00

We have a fixed cost of £14.99 per order, unless you spend over £500, in which case it’s shipped for free. All orders are delivered by reputable couriers with tracking.

How long will it take to deliver my order?2018-11-09T07:59:56+00:00

All items featured on this website are normally delivered to the customer within 2-3 weeks.

We guarantee to deliver your order within 4 calendar weeks from your payment date. If we do not meet this deadline you are entitled to cancel your order and receive a full refund if you wish.

How do I measure the height of a headboard?2018-05-28T04:47:54+00:00

The height is taken from the surface of the mattress to the top of the headboard. When considering what height you would like your new headboard to be, place pillows and cushions on the bed before measuring up.

Can I wall mount to a stud (plasterboard) wall?2019-11-08T12:03:32+00:00

You can wall mount any of our headboards to a stud wall. The only criteria is that you use metal screw in type plasterboard fixings as these give the most secure hold.

How do I install my new headboard?2019-11-08T12:02:07+00:00

There are two methods to fix your new headboard.

  1. Use wooden struts that attach to the divan base.
  2. Wall mount the headboard.
Headboard Fixing
Can you make a headboard in my own dimensions?2019-11-12T09:17:55+00:00

As all our headboards are made to order, yes we can make any of our headboards to the exact width and height dimensions you require.

Made To Measure
Do you ship products overseas?2019-07-04T09:19:43+00:00

We are happy to send our products within Europe. If you are interested in this, please email us with the product and size you require, along with your address so we can obtain a shipping quote.

Do I get a warranty with my product?2018-03-17T16:33:14+00:00

All our products come with a 12 month return to base warranty against manufacturing defects. If your product develops a fault please take some images and email them to us with a description of the fault to start a claim.

Terms & Conditions
Can I cancel my order?2018-05-28T04:51:31+00:00

You have the right to cancel your order for up to 7 days from the time it was placed at no charge and receive a full refund. It then enters the production stage and cannot be cancelled.

Terms & Conditions
Can I return an item if I change my mind?2018-03-17T16:15:50+00:00

As all our products are personalised or made to your exact specifications including materials, colours and measurements, we are unfortunately unable to accept returns.

Terms & Conditions