FAQs

/FAQs
FAQs 2018-03-17T14:19:48+00:00
Do you use faux leather? 2018-03-31T12:08:19+00:00

Absolutely not! We only use 100% genuine Italian leather on everything we manufacture.

How much is delivery? 2018-03-17T15:48:43+00:00

We have a fixed cost of £14.99 per order, unless you spend over £500, in which case it’s shipped for free. All orders are delivered by reputable couriers.

How long will it take to deliver my order? 2018-03-17T16:24:16+00:00

All items featured on this website are normally delivered to the customer within 2-4 weeks.

We guarantee to deliver your order within 4 calendar weeks from your payment date. If we do not meet this deadline you are entitled to cancel your order and receive a full refund if you wish.

How do I measure the height of a headboard? 2018-03-17T14:12:02+00:00

The height is taken from the surface of the mattress to the top of the headboard. When considering what height you would like your new headboard to be, place pillows and cushions in their place before measuring up.

Can I wall mount on a stud (plasterboard) wall? 2018-03-17T14:14:11+00:00

You certainly can wall mount any of our headboards to a stud wall. The only criteria is that you use metal screw in type plasterboard fixings, as these give the strongest hold.

How do I install my new headboard? 2018-03-17T14:22:19+00:00

There are two methods in which to fit your new headboard.

  1. Use wooden struts that attach to the divan base.
  2. Wall mount the headboard.
Headboard Fixing
Can you make a headboard in my own dimensions? 2018-03-17T14:16:54+00:00

As all our headboards are made to order, we can of course make them to the exact width and height dimensions you require.

Made To Measure
Do I get a warranty with my product? 2018-03-17T16:33:14+00:00

All our products come with a 12 month return to base warranty against manufacturing defects. If your product develops a fault please take some images and email them to us with a description of the fault to start a claim.

Terms & Conditions
Can I cancel my order? 2018-03-17T16:36:36+00:00

You have the right to cancel your order for up to 7 days from the time it was placed at no charge and receive a full refund, before it enters the production stage.

Terms & Conditions
Can I return an item if I change my mind? 2018-03-17T16:15:50+00:00

As all our products are personalised or made to your exact specifications including materials, colours and measurements, we are unfortunately unable to accept returns.

Terms & Conditions